Why has customer support become so bad ?

 Whatever befell to the adage "The purchaser is king or queen"? Or the customer is constantly proper.  Not anymore. Company’s representatives appear to delight in arguing with and stone-walling clients and a few even brag on their blogs about early morning and late evening calling simply to disillusioned clients to set them up for his or her day.  

What sort of character gets kicks from this form of conduct? Do they even assume earlier than they name the reaction of the consumer they call and whom they may are available in touch with that day? Is this form of movement possibly greater legal liability simply ready to occur?

Road Rage is so common in our society now... What’s next- Telephone Tantrum? Will this also be a psychiatric prognosis and a legally defendable offense? I could almost bet on it!

Credit card businesses are the among a number of the worst offenders and now, if one is a good, pay your payments on time and in complete patron they don’t want you and actually, are thinking about penalizing the "correct client" via charging them an annual price to use their card.  Seriously?

It simply amazes and stuns me how deplorable customer service has turn out to be. It‘s such an oxymoron... Customer and service don’t move together anymore; there's no service for the patron it is all approximately the organisation’s way to make cash, more earnings. Don’t groups care anymore approximately the manner that they are perceived? The only power and voice the customer has left is not to be a organisation’s patron anymore and while that occurs there could be no want for the bottom-line, making a living/earnings, customer support or the CEO; consequently no greater business enterprise.

 I have usually been a nice character and I try to study both facets of each state of affairs. Do I actually have recommendations and provide answers. ABSOLUTELY! When I even have had an great experience with customer service I tell them so and thank them in addition to telling every body that I are available in touch with what a notable agency, product or service they have got.   Lately, I were silent... Wonder why?